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Q&A

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FAQs

FAQs
Question
Question What service does LG Chemical ESS Partner website provide?
Answer

LG Chemical ESS Partner website effectively assists sales activities of partners that trade LG Chemical
ESS products.

  • -Provide accurate and fast product information through online
  • -Provide various product/installation training and press release materials
  • -Provide points based on sales performance
  • ·Some services are provided for members only. You need to join the membership to use all services
    on the website.
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Question Can I only use affiliated company e-mail for member ID (e-mail)?
Answer

You can join by using e-mail account other than the affiliated company.
However, for efficient management of member account, company e-mail is recommended.

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Question Can I use multiple IDs (e-mails) for a company?
Answer

Yes, it is possible.
However, receiving points with multiple IDs may result in scattered accumulation of points,
and it is recommended to use one ID per company.

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Question What are reseller member and distributor member?
Answer
[Reseller member]
Reseller member refers to a member in retail business who sells/installs LG Chemical ESS product
to actual user. Only resellers can join this membership.
[Distributor (Wholesaler) member]
Distributor (wholesaler) member refers to a member in wholesale business who sells
LG Chemical ESS products to resellers. Only distributors (wholesalers) can join this membership.
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Question How are the points accumulated?
Answer

Point accumulation is the benefit for LG Chemical ESS Partner members.
You need to join membership first.

[Reseller member]
After logging in, simply enter the serial number and installation information of LG Chemical ESS product
you’ve sold in the My Page > Point Accumulation menu to redeem points.
At the same time, extra points will be given to the distributor member selected in the product vendor list.
Accumulated points can be checked on the recent accumulation details
in the My Page > Membership menu or My Page > Point Accumulation menu.
[Distributor member]
Extra points will be accumulated automatically to distributor member selected by reseller member in the product vendor list when accumulating points. (Distributor member cannot accumulate points by himself (herself).)
Accumulated points can be viewed in the My Page > Membership menu.
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Question How can I use accumulated points?
Answer

After logging in, you can check accumulated points and apply for reward per each point
in My Page >> Membership menu.

[Reward by membership level]
Membership level is determined based on points accumulated during the recent one year.
You can enjoy differentiated benefits as your membership level is upgraded without deduction of points. Membership points are renewed every year.
(For details on shipment of reward, please refer to the bottom of My Page.)
[Reward by point]
You can apply for reward in exchange of your remaining points, and the points balance will be deducted
when the application for reward is completed. Membership points are renewed every year and are not
carried forward to the next year.
(For details on shipment of reward, please refer to the bottom of My Page.)
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Question I cannot find the name of company from distributor list.
Answer

If the name of company is not in distributor (wholesaler) list when joining as distributor member, or if the name of relevant company is not in distributor (wholesaler) list when reseller members accumulate
points, the request for the addition of list is available to website administrator through ‘Contact us’ at the
bottom of the website page.
This will take 4-5 business days after the confirmation of administrator until the reflection to the list.

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Question My membership level has been decreased.
Answer

Membership level is determined based on the accumulated points during the recent one year.
If your sales performance (by entering serial number of LG Chemical ESS product you’ve sold) for the
recent one year is lower than previous years, your membership level may be decreased.

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Question I cannot remember my ID (e-mail) and password.
Answer

For ID (e-mail), please inquire in ‘Contact us’ at the bottom of the website page.
Your password can be reset through the ‘Forgot?’ menu in the password input field.

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Question Can I use the service in countries other than Australia, Germany and UK?
Answer

There is no restriction in country for joining membership. However, there may be restrictions in
participating partner program in countries other than service provision as our services are specialized
in countries of service provision (Australia, Germany and UK).

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